Support
Stuck on something?
Most things are answered below. If yours is not, write to us and a person will answer.
Common questions
How much does Thy Lantern cost?
Nothing is behind a payment today. If that ever changes we will say so plainly before it does, and never by quietly locking something you already use.
I did not get my verification email.
Check the spam folder first, then ask for a new one from the sign-in screen in the app. Verification links are single use and they expire, so an old one will not work even if it arrives.
I have forgotten my password.
Tap Forgot password on the sign-in screen. We will email you a link, and that link opens a page on this site where you can set a new one. Changing it signs you out everywhere else.
How do I delete my account?
From the app, under Settings, or from the delete page on this site if you have already removed the app. Your account closes straight away, and after 30 days the data is permanently removed. Inside those 30 days, write to us and we can stop it.
Can I get a copy of my data?
Yes, from Settings in the app, under Download your data. The archive covers your account and platform data: profile, settings, points, notifications, referrals, and device records. It does not yet include your devotional, journal, prayer or community content. The download link works for 72 hours.
Which Bible translation does it use?
The Berean Standard Bible, which is in the public domain. Every verse in the app is fetched from it rather than typed from memory, so the wording is exact.
I lost my streak and I did not miss a day.
Your streak counts days you completed a step, and it forgives up to two missed days a month automatically. If the number still looks wrong, write to us with your @handle and we will look at it.
A quiz question looks wrong.
Flag it with the flag icon on the question itself. Reports go to a review queue that real people work through, and a question that is wrong gets corrected or removed.
Someone in a community is behaving badly.
Report the message or post from inside the app, which sends it to the moderation queue with the context attached. You can also block the member, which stops their posts reaching you. If it is urgent, write to us directly.
I had the Closer To God app. Do I need a new account?
No. Thy Lantern is the same app with a new name. Your account, your progress and the invite codes you have already shared all still work.
Looking for the legal documents? They are in the legal section.
Still stuck
Write to a real person.
Tell us what happened and what you expected instead. If something went wrong in the app, include the reference number it showed you.